Last updated: August 25, 2026
At OCOY ART, each original artwork is individually created, carefully inspected, documented, and securely prepared for delivery.
Because many of our artworks are unique, one-of-a-kind works, purchases are generally considered final sale, except where a return, cancellation, replacement, refund, or other remedy is required by applicable law.
By completing a purchase, you acknowledge that you have reviewed the artwork’s available images, description, dimensions, medium, condition, and other relevant information before placing your order.
This policy explains when returns, cancellations, replacements, or refunds may apply.
1. Final Sale Policy
Unless otherwise required by applicable law, original artworks are generally sold on a final-sale basis.
This means that we do not offer a general change-of-mind return policy for purchases where the customer simply decides that they no longer want the artwork, does not like it as much as expected, finds that it does not suit their space, or changes their personal preference.
However, nothing in this policy is intended to exclude, restrict, or waive any consumer rights that cannot legally be excluded or waived under applicable law.
Where applicable law provides a mandatory right of withdrawal, cancellation, return, refund, repair, replacement, price reduction, or other remedy, those rights will continue to apply.
2. Change-of-Mind Returns
For purchases where no mandatory statutory return or withdrawal right applies, OCOY ART does not generally accept returns solely because a customer:
- changes their mind;
- no longer wants the artwork;
- decides that the artwork does not suit their interior or space;
- has a different personal preference after purchase;
- believes the artwork looks somewhat different under different lighting conditions;
- finds that colors appear somewhat different from their screen;
- entered incorrect personal, billing, or shipping information;
- ordered the wrong size, artwork, quantity, or available option;
- did not review the artwork description, dimensions, or other available information before ordering; or
- refuses delivery for reasons unrelated to damage, loss, or a problem for which OCOY ART is responsible.
This section applies only to the extent permitted by applicable law.
3. When a Return, Replacement, or Refund May Apply
A return, replacement, refund, cancellation, price reduction, or other appropriate remedy may apply when:
- the artwork received is materially different from the artwork ordered;
- the artwork arrives materially damaged;
- the artwork has a qualifying defect that existed before or at the time of delivery;
- OCOY ART sent the wrong artwork, size, or materially incorrect order;
- the artwork does not materially correspond to its published description; or
- a return, cancellation, refund, replacement, price reduction, or other remedy is required under applicable law.
Any request will be reviewed based on the circumstances and the supporting evidence provided.
Nothing in this section limits any mandatory consumer rights that apply to the transaction.
4. Damaged Artwork on Delivery
If your artwork arrives damaged, please contact OCOY ART as soon as reasonably possible, preferably within 2 business days of delivery.
Prompt notification is strongly recommended because photographs and packaging evidence may be important when investigating a shipping-related claim.
Please provide, where available:
- your order number;
- photographs of the outer packaging;
- photographs of the shipping label;
- photographs showing the damage to the artwork;
- photographs of the internal packaging and protective materials;
- a description of the damage; and
- any other relevant information requested by OCOY ART.
Please do not discard the original packaging until the matter has been reviewed and you have received further instructions.
Depending on the circumstances, OCOY ART may work with the applicable shipping provider to investigate the matter and determine an appropriate resolution.
5. Damaged or Non-Conforming Artwork
If the artwork is confirmed to have been materially damaged, materially incorrect, defective, or otherwise non-conforming, the available resolution may include, where appropriate and permitted by applicable law:
- repair;
- replacement;
- replacement with an equivalent artwork or other reasonable solution, where available;
- partial refund or price reduction;
- full refund; or
- another remedy required or permitted by applicable law.
The appropriate resolution will depend on the nature of the problem, the circumstances of the order, the availability of a suitable replacement or repair, and any applicable legal requirements.
6. Incorrect or Non-Conforming Artwork
Please contact us if you receive:
- a different artwork from the one you ordered;
- a materially incorrect size;
- a materially incorrect item or quantity due to an OCOY ART error;
- an artwork that materially differs from the published description; or
- another material error attributable to OCOY ART.
We will review the issue and, where appropriate, provide a suitable remedy in accordance with this policy and applicable law.
7. Returns Require Prior Authorization
Please do not send an artwork back without contacting OCOY ART first.
If a return is appropriate, we will provide return instructions, including the appropriate return address and shipping requirements.
A return is accepted only after it has been approved in writing by OCOY ART, unless a return is otherwise required by applicable law.
Returned artwork should be adequately protected and, where reasonably possible, returned using suitable packaging and shipping protection comparable to the original shipment.
Customers should not alter, repair, restore, reframe, or otherwise modify an artwork before contacting OCOY ART about a potential claim, unless necessary to prevent further damage.
8. Custom, Personalized, Commissioned, and Made-to-Order Artwork
Custom, personalized, commissioned, and made-to-order artworks require special consideration because they are created specifically for a customer.
Where an artwork is created according to the customer’s specifications, dimensions, references, personalization, or other individual requirements, cancellation or change-of-mind returns may not be available to the extent permitted by applicable law.
Once production has begun, such orders generally cannot be cancelled or refunded solely because the customer changes their mind.
However, this does not affect any rights the customer may have where the artwork is defective, materially different from the agreed specifications, or where a remedy is otherwise required by applicable law.
Where appropriate, customers may be asked to approve important specifications before production begins, such as:
- dimensions;
- composition;
- subject matter;
- color direction;
- reference images;
- personalization;
- materials; and
- other important requirements.
Once approved, these specifications may form part of the basis for production.
9. Shipping and Delivery Information
Customers are responsible for providing complete and accurate delivery information at the time of purchase.
OCOY ART is not responsible for delivery problems caused by incorrect, incomplete, or outdated information supplied by the customer, to the extent permitted by applicable law.
If an artwork is returned to us because the customer provided an incorrect address, failed to provide required delivery information, or refused delivery for reasons unrelated to an issue for which OCOY ART is responsible, additional shipping or handling costs may apply where permitted by applicable law.
Where an order is lost, materially delayed, or damaged during transit, OCOY ART may work with the applicable shipping provider to investigate the matter and determine the appropriate next steps.
Nothing in this section limits any mandatory rights or remedies available to the customer under applicable law.
10. Color and Appearance Differences
Artwork is photographed and displayed digitally, and colors may appear somewhat different depending on:
- monitor or screen calibration;
- display settings;
- ambient lighting;
- photography conditions;
- camera characteristics; and
- individual visual perception.
Minor differences in color, tone, texture, or appearance that do not materially change the nature of the artwork are not considered a defect.
Customers who require additional photographs or close-up images of texture, color, or other details are encouraged to contact OCOY ART before purchasing.
We are happy to provide additional available information where reasonably possible.
11. Refund Processing
When a refund is approved, it will generally be processed through the original payment method used for the purchase, unless another method is required or agreed upon.
The time required for the funds to appear in the customer’s account may vary depending on the payment provider, bank, card issuer, or other financial institution.
OCOY ART does not control the processing time of third-party payment providers or financial institutions.
12. Shipping Charges
Where a refund is provided due to an OCOY ART error, material non-conformity, or another circumstance for which OCOY ART is responsible, applicable shipping costs may be refunded or otherwise handled as required by the circumstances and applicable law.
For ordinary change-of-mind cancellations or returns where no mandatory consumer right applies, original shipping charges and return shipping costs are generally non-refundable.
Where applicable law requires a different treatment of shipping or return costs, the applicable legal requirements will prevail.
13. Payment Disputes and Chargebacks
If you believe there is a problem with your order, we encourage you to contact OCOY ART first so that we have an opportunity to investigate and resolve the issue directly.
We will make reasonable efforts to address legitimate concerns fairly and professionally.
Nothing in this section prevents or limits any rights a customer may have to initiate a payment dispute or chargeback through their payment provider where such rights are available.
14. Consumer Rights
This policy is subject to the laws and regulations applicable to the transaction.
Nothing in this policy is intended to waive, exclude, restrict, or limit any consumer right or legal remedy that cannot legally be waived, excluded, or restricted.
If mandatory consumer protection law gives you rights that differ from this policy, those mandatory rights will apply.
15. Applicable Law and Jurisdiction
This policy is intended to operate together with the applicable laws governing the transaction.
Nothing in this policy is intended to deprive a consumer of any mandatory protection or legal remedy available under applicable consumer protection law.
16. Policy Updates
OCOY ART may update this policy from time to time.
Any updated version will be published on this page with a revised “Last updated” date.
Unless otherwise required by applicable law, the policy applicable to an order will generally be the version in effect at the time the order was placed.
17. Contact
If you have questions about a return, refund, damaged artwork, incorrect order, custom artwork, or another issue concerning your purchase, please contact OCOY ART through the contact information provided on our website.
When contacting us about an order, please include your order number and a clear description of the issue.
OCOY ART is committed to handling legitimate problems fairly, reasonably, and professionally.
OCOY ART
Email: ocoyartandpaintings@gmail.com