Frequently Asked Questions

Find answers to some of the most common questions about OCOY ART, our original paintings, commissions, ordering, shipping, packaging, payments, and international delivery.

Why buy from OCOY ART?

OCOY ART is created for collectors and art lovers who appreciate distinctive, expressive, and carefully crafted artwork.

Our collection includes original paintings inspired by subjects such as abstract compositions, natural landscapes, waterfalls, koi fish, and other atmospheric and contemporary themes.

Each artwork is created with attention to composition, texture, color, atmosphere, and artistic character. We carefully select the canvas, paints, and supporting materials used in our work, with the goal of creating artwork that feels distinctive both up close and as a statement piece within an interior.

A well-chosen original painting can transform the atmosphere of a room, adding character, depth, warmth, and a memorable visual focal point.

Whether displayed in a living room, bedroom, office, hotel, restaurant, or creative space, an OCOY ART painting is designed not simply to fill a wall, but to become part of the atmosphere of the space.

Original art. Distinctive character. Created by Ocoy.

Can I ask OCOY ART to create a custom-made artwork?

Yes. OCOY ART accepts custom and commissioned artwork requests, subject to availability and project suitability.

You may send us a reference image, an example of the subject or style you would like, your preferred dimensions, colors, and any other ideas you have in mind.

For example, you may request artwork inspired by:

a landscape or natural scene;
waterfalls, mountains, forests, or water;
koi fish or other subjects;
an abstract composition;
a particular color palette; or
a specific mood or atmosphere.

We will review your request and discuss the concept, size, materials, estimated price, production time, and other relevant details before production begins.

Please note that a commissioned artwork is an original creative work. The final result may differ from the reference image in composition, brushwork, texture, color, and artistic interpretation.

To request a commission, please contact us by WhatsApp or email.

How can I place an order?

Orders can be placed directly through the OCOY ART online shop.

For customers who prefer personal assistance, orders and artwork enquiries may also be made through:

WhatsApp: +62 815-5817-7790
Email: ocoyartandpaintings@gmail.com

For enquiries about a particular artwork, we recommend providing the artwork title or product link so we can assist you more quickly.

Do you offer Free Shipping?

Yes.

OCOY ART currently offers Free Shipping on eligible artwork orders.

We cover the standard shipping cost for eligible destinations and shipping methods.

For international orders, Free Shipping refers to the shipping service provided by OCOY ART. It does not necessarily include import duties, customs charges, VAT, taxes, brokerage fees, or other charges imposed by the destination country.

Any such destination-country charges, where applicable, are generally the responsibility of the buyer.

How long does it take to process an order and ship?

Processing time depends on the artwork and its availability.

Available Artwork

For artwork that is ready to ship, we generally prepare the order for shipment within 24 hours after payment has been successfully verified, subject to weekends, public holidays, packaging requirements, and carrier schedules.

Made-to-Order, Pre-Order & Commissioned Artwork

Artwork that is made to order, on pre-order, or commissioned requires additional production time.

As a general guide, production may take approximately 7–10 business days before the artwork is ready for dispatch, depending on the size, materials, complexity, and current studio schedule.

You will be advised of the expected production timeframe before or during the order process where applicable.

Delivery Time

Once an order has been dispatched, delivery time depends on the destination, shipping service, carrier, customs clearance, and other circumstances outside our direct control.

As a general estimate:

Domestic Indonesia: approximately 3–5 business days after dispatch, depending on destination and courier service.

International Express / EMS: approximately 7–14 business days after dispatch in supported destinations.

International Standard Shipping: approximately 2–4 weeks after dispatch.

These are estimated transit times, not guaranteed delivery dates. Customs inspections, public holidays, weather, carrier delays, remote-area delivery, and other circumstances may extend the delivery period.

Orders are processed and dispatched on business days.

How is my artwork packaged?

Every artwork is carefully prepared for transportation.

Depending on the artwork’s size, format, framing, and destination, packaging may include:

protective wrapping;
bubble wrap or other protective cushioning;
corner protection where appropriate;
rigid cardboard or protective board;
a sturdy outer shipping box or appropriate protective packaging; and
additional reinforcement for international transportation.

Our goal is to protect the artwork from movement, moisture, impact, and handling during transit as effectively as reasonably possible.

Unframed Paintings

Some unframed canvas artworks may be shipped rolled in a sturdy, dent-resistant protective tube rather than stretched on a frame.

This method is particularly suitable for larger artworks because it can provide additional protection during transportation and may reduce shipping size and handling requirements.

The artwork can then be professionally stretched onto a frame after delivery.

Where an artwork is shipped rolled, the product listing will indicate the applicable presentation and shipping format.

How can I make a payment?

OCOY ART provides payment options through the payment methods made available at checkout.

Depending on your location and the payment gateway configured for your order, available methods may include:

Visa / Mastercard
PayPal
Bank Transfer / Wire Transfer

For card payments processed through PayPal, some customers may be offered the option to pay by debit or credit card without creating or logging into a PayPal account, subject to PayPal’s availability and risk/eligibility checks. PayPal notes that guest checkout is not necessarily available to every buyer or transaction.

Please use the payment options actually displayed during checkout, as availability may vary by country and transaction.

Is my payment information secure?

OCOY ART uses established third-party payment services and payment gateways to process online payments.

When payment is processed through a third-party provider, sensitive payment information is handled by that provider according to its own security systems, terms, and privacy policies.

OCOY ART does not ask customers to send complete credit or debit card numbers through WhatsApp or email.

For your security, please only make payments using the official payment instructions provided through our website or directly confirmed by OCOY ART.

What about Customs, Import Duties, and Taxes?

For international orders, the artwork may be subject to import duties, VAT/GST, customs fees, brokerage fees, or other charges imposed by the destination country.

These charges are determined by the destination country’s customs and tax authorities and are outside OCOY ART’s control.

Where applicable, such charges are generally the buyer’s responsibility.

Customs procedures and charges vary from country to country, and we cannot guarantee that an international shipment will be exempt from import charges.

We recommend checking with your local customs authority before ordering if you would like to understand the potential charges that may apply to your destination.

For example, imported parcels can be subject to customs duties and taxes under the rules of the destination country. Indonesian customs likewise treats incoming international shipments as imports subject to applicable customs and tax rules.

Are the colors of the artwork exactly the same as shown on my screen?

We make reasonable efforts to photograph and present each artwork as accurately as possible.

However, slight differences may occur because of:

monitor and mobile-device settings;
screen calibration;
photography and lighting conditions; and
the lighting in your own environment.

The physical artwork, texture, brushwork, and surface should be regarded as the definitive representation of the work.

For customers who require additional details, we can provide additional photographs or close-up images where available.

Are OCOY ART paintings original?

Artwork described as an Original Painting is an original artwork created by Ocoy.

Each original work is individually created and may contain natural variations in brushwork, texture, paint application, and surface character.

These characteristics are part of the physical nature and individuality of an original painting rather than imperfections.

Where applicable, an original artwork may be accompanied by a Certificate of Authenticity.

Can I request more photos or information before buying?

Absolutely.

For higher-value original artwork, we encourage customers to ask questions before purchasing.

You may request additional information such as:

close-up photographs;
details of texture and surface;
dimensions;
framing information;
packaging information;
additional views; or
clarification about the medium and materials.

What happens if my artwork arrives damaged?

Please contact OCOY ART within 2 business days of delivery if your artwork arrives materially damaged.

Please keep the original packaging and provide photographs of:

the outer packaging;
the shipping label;
the condition of the package before opening, where possible;
the artwork and the damage; and
any other relevant evidence.

We will review the situation and, where appropriate, coordinate with the shipping provider and determine the appropriate remedy in accordance with our Refund & Returns Policy and applicable law.

Can I return an artwork if I change my mind?

Original artworks are generally final sale.

We do not offer ordinary returns or refunds simply because a customer changes their mind, no longer wants the artwork, or has a different personal preference after purchase.

Returns, exchanges, or refunds may apply in circumstances such as a materially incorrect item, qualifying damage, a qualifying hidden defect, or where required by applicable law.

Please review the artwork’s photographs, dimensions, description, medium, and other available information carefully before purchasing.

For full details, please see our Refund & Returns Policy.

How can I contact OCOY ART?

We are happy to assist with artwork enquiries, commissions, orders, shipping questions, and other customer enquiries.